Frequently asked questions
FAQs
Frequently asked questions
All orders are printed and shipped within 1-3 business days, not including the day of order. We try to fulfill every order as quickly as possible!
Frequently asked questions
Yes, it is possible to place an order with the option to pick up on site. The order is prepared for receipt within 1-3 business days, regardless of the day of the order. The place of receipt of orders is located at Brīvības Gatve 323, 3rd floor.
Frequently asked questions
If the shipment has not yet been sent, please inform us at info@vairaviksne.lv so that we can correct the data in time. If the shipment is already on its way, you will have to wait until it is redirected to your address. Please check the entered address carefully before confirming the shipment. We will only be guided by the entered address and contact information.
Do you process orders on holidays?
No, we only process orders on weekdays.
What is the status of my order?
We process all orders within 3 business days, not including the day of order. You will receive an order confirmation in your email. We remind you that we process orders on business days. If you would like to receive additional information about your shipment and its status, feel free to contact us at info@vairaviksne.lv and we will help you.
Exchange & Returns
Frequently asked questions
Contact us at info@vairaviksne.lv to inform us about the return and to inquire about the availability of other sizes. Upon receipt of your returned item, we will send you the desired size.
Frequently asked questions
The order can be returned within 30 days from the date of purchase, if the item is unused and in its original condition. Before returning the item, please contact us at info@vairaviksne.lv
Frequently asked questions
Share details about your shipping policies, item returns, or customer service.
Payments
Frequently asked questions
Share details about your shipping policies, item returns, or customer service.
Frequently asked questions
Share details about your shipping policies, item returns, or customer service.
Frequently asked questions
Share details about your shipping policies, item returns, or customer service.
Materials & care
What materials are your clothes made of?
All clothing (except hats) is made from certified, environmentally friendly materials – organic cotton.
How to properly care for and wash organic cotton?
To make the garment and its design last even longer, we recommend washing it at 30 degrees, turning the garment inside out.
Are your products certified?
The garments we print have the following certificates:
• Global Organic Textile Standard (GOTS);
• STANDARD 100 by OEKO-TEX®;
• PETA-Approved Vegan;
• The Global Recycled Standard (GRS) meets the requirements for products containing recycled materials, such as recycled polyester.